FarmClust Privacy Policy

 

Updated on: 26th June 2020

We fully understand the importance of protecting the personal information collected from our users in their use of or interaction with our Website. Reasonable preventive and protection measures to keep all your data secure while also maintaining its integrity and privacy are of great importance to us.

By using or interacting with this Website/Application/Services or submitting your information, you give your consent to the terms of this Privacy Policy, Terms & Conditions and any other terms and conditions provided on the website.

By using this website you confirm that you are at least 18 years of age. We do not knowingly collect any personal information from anyone below 16 years of age.

The policy lays out and describes our collection, use, storage, disclosure and protection of your data and information. It also explains the options available to you in deciding our use of your data and the measures you can take to contact us for any queries or removal/updating of your information.

www.farmclust.com, owned by FARM MEAT 2 U, a registered business, in New South Wales, Australia, referred herein as Us/We/Our, offers a platform for sellers, service providers and customers to discover, meet and transact in purchasing and selling of farm products. We also offer the opportunity to purchase a select few farm related merchandise directly from Us. Our users also have the distinct feature to share their stories & experiences, with their friends or with the world at large, though text, pictures and videos by linking or uploading them to our platform.

Your privacy is of utmost importance to us and we do everything in our capacity to ensure rigorous protection for it. We do not sell or rent your information to other third-parties (please read the specific terms herein to know more about our sharing and disclosure with third parties).

Modes of Collection

We collect information:

  1. Directly
    • When you voluntarily submit your information by giving consent to receiving updates or emails, or by signing up for our newsletters or marketing emails.
    • When you directly submit your personal information such as your name, email, phone number, credit information, address, DOB, in order to create an account with us, comment on any content on our website, submit your feedback to us, contact us for technical support, or if you wish to contact us via the “contact form” on the website.
    • When you directly communicate with us in any other manner.
    • When you connect to us through third-party social media platforms we may collect the information provided on your profile on such platforms.
    • When you order a product or service from our website, we may collect billing and credit card information strictly for completing your purchase.
    • When you provide us with any details and particulars about yourself or your company, enterprise or partnership, in order to be able to offer products for sale or services on our platform including information like ABN, CAN, etc.
  2. Automatically
    • As with almost all other sites on the internet, visiting our website results in the collection of some of the basic information about you like, your IP address, hardware configuration, internet browser, domain names, time of visit, subsequent website visit, antecedent website visit.  
    • We may also store other anonymised information from you for the purposes of analytics and research.
    • Information through Cookies.

Cookies

Cookies are miniature text files which are stored on your computer when you access or interact with a website which uses cookies. Cookies are perfectly safe from any risk of carrying viruses or running any programs on your computer remotely. Information collected by us through cookies may include your IP address, hardware configuration, internet browser, files or pages viewed on our website, clickstream data, domain names, ISP, time of visit, subsequent website visit, antecedent website visit.

We along with our partners use cookies to enhance the experience on our website and to analyse user behavioural preferences on our website which helps to provide more efficient and better content catered to your preferences. It also helps us to collect demographic details about our users. Cookies aid in personalising the features and content on our website and help to save time when you return by already having your details saved like your shipping and billing information.

You can always choose to disable cookies through your web browser. Kindly keep in mind that disabling cookies may hamper your experience on the website and might result in some of the interactive features not working for you.

Processing And Use Of Information Collected

We do not share your information with third-parties for their marketing purposes without your consent.

Other than the aforementioned methods we may also analyse or process your data on this website through algorithms processing your record of purchase, behavioural preferences, location history (if permitted by you).

We may use your information to fulfil any transactions with you, for any legal requirements, or to enhance and improve the services and products provided by us. Such enhancement or improvement would include but not be limited to direct marketing, personalisation or customisation of our features and communication, location-based offers, measuring the success of our promotions and advertising, investigating any frauds or forbidden activity on the website and maintaining general security of our website. We also use your information to communicate with you and keep you updated on the status of the services you have availed or the products you have ordered or any other requests for status updates made by you.

We do not store any information longer than the period of its intended use. After such period is over we make such information inaccessible or delete or destroy it. If applicable, we may also destroy such information on a request from you to erase and destroy all your personal information. Retention for legal purposes is an exception to this provision.

Disclosure Of Your Information

As a general guiding principle, we do not share your information with third-parties. However, there may be some exceptions to this. All information shared/disclosed by us will still be handled according to the terms of this Privacy Policy by any third-party it is disclosed to.

Any disclosure you make by voluntarily sharing information with a third-party by following any external links or advertisements provided on our website shall be your responsibility.

We may disclose information to third-parties/service-providers where they provide us with administrative, analytical, payment, management, office or technical services. All such disclosures will only be made to the extent that such third-parties/service-providers need to provide their services. All such third-parties/service-providers will be required to comply with all the terms of this policy.

Your information might also be visible to a few other parties like personnel, employees, agents, or contractors which serve in and are limited to particular operations, sales, or administrative capacities with us.

We shall have the sole discretion to disclose your information, personal or otherwise, where we are mandated by law to do so or if we believe in good faith that such disclosure is in the interest of national security, public importance or essential to protect our rights and interests. This shall include any requests from law enforcement authorities or government agencies or any court orders or subpoenas. We shall also be entitled to make any such disclosure to prevent/investigate any violation of our Terms & Conditions, any intellectual property infringements, or to safeguard the proper functioning of our website and its services and protect the rights of our users and any other third-parties. 

We may also disclose any other anonymized information to third-parties including but not limited to the combined usage statistics on our website, services or published content, or demographic information on our user base which also interacts with any content or services provided by such third-parties. Any such disclosure will be anonymized and completely rid of any personally identifiable information.

We may share your information with third-parties for academic or research purposes but we would only do so with your express consent. We do share segregated customer data but only after it has been anonymized and there is so scope for personal identification.

Your payment related information may also be shared with our payments processors, card networks and associations, and credit reporting agencies. Such information might also reflect on your credit reports including any defaults or delays in payments with us. In issues related to payments of dues or fraud, your information may also be shared with the concerned authorities, reporting agencies, associations and their authorized personnel, agents or representatives. 

We, any of our service providers or third-party partners may transmit, transfer, store or process your information outside the country of your residence in accordance with the laws of the applicable jurisdiction.

Voluntary Public Disclosure By You

Any information, including personal information like your name, address, email, phone number, photographic or videographic content which you choose to publicly disclose on our website while interacting with our commenting feature, public message boards, stories, social media features, or chat rooms or any other personal/public means of communication with other users on our website, will be visible and disclosed openly. Any such disclosed information including any comments you make on our content can be accessed, stored, misused and further disclosed by third-parties. We disclaim any responsibility for such voluntary disclosure by you.

Where the commenting service is provided by a third-party it may collect the data on web-traffic even if you do not use the comment box. Such data will not be personally identifiable.

You shall be responsible for keeping your passwords and other sensitive information secure while using the Website. Kindly follow best practices for safe browsing including having strong passwords and not logging in from unknown devices.

Amendments to Privacy Policy

We reserve the right to change, modify, remove or add any terms to this Privacy Policy at any time and without any notice. We advise you to keep checking this Privacy Policy regularly. The last date of updating will be visible on top and you can check for any changes in the document. We may notify you of any substantial changes with an additional prompt, or notification on the website, or via email. Your use of the website shall mean that you consent to the present and the most recent version of the Privacy Policy.

Protection Of Your Information

We make all reasonable necessary arrangements to prevent any unauthorized access to your information while also complying with all applicable security laws and regulations. All data processing and analytics are conducted following strict procedures and only to the extent of the purpose indicated; while access to such data is limited to only those who need such access to perform their responsibilities. We protect your information against any loss, theft, abuse, modification, deletion and destruction. We may use encryption and firewalls to further enhance safety and security measures. 

However, nothing on the internet is truly invulnerable or private. You hereby acknowledge that we are not liable for any interception of information while transmitting your information over the internet. You release us from all possible claims arising out of any misuse or unlawful use of such intercepted information.

All personal information when transmitted to other websites for processing of a transaction, like the credit card numbers, is encrypted. We also update and review our security best-practices regularly and diligently. All our staff that handle your data are trained and knowledgeable on the regulations and laws governing data handling and processing. Furthermore, we collect, store, handle, process, transmit all your financial and payment related information in full compliance with the Card Payment Industry’s data security standards.

Opt-out

We provide you with the option to opt-out of receiving our marketing or promotional direct mails or any other communication from us. You can unsubscribe by clicking a link at the bottom of any email by us. You may also contact us regarding your wish to opt-out by any of the means provided on the website.

Third-Party Accounts/Websites/Services

We use several third-party tools for analytics, automation, management and marketing. As a general rule, none of these collects personal information. However, we urge you to look at the privacy policy of each of these to get acquainted by their independent data handling process. 

Tools used by us include Helpcrunch.

We also use Google Analytics and you can read about "How Google uses data when you use our partners' sites or apps," here.

Any other links or advertisements you follow or click on from our website shall be governed by the separate terms and conditions and privacy policy of that particular website.

We may also utilize third-party services for placing advertisements on our website/services or to manage our advertisements on other websites. Our third-party service providers may place cookies on our website/services in order to cater customized ads to you and/or to determine the effectiveness of such ads. If you opt-out of receiving such internet based advertising or cookies you will still get advertisements but they wouldn’t be customized to your browsing history or interests. If you use a different browser, delete the cookies or use a different device, after opting-out you may have to opt-out again. 

You may be able to connect any of your third-party accounts including social media accounts to your account on our website. You acknowledge and consent that by making such connection you agree to a continuous release of information, personal or otherwise, from any of those third-party accounts to the extent allowed by such third-party websites/apps. Any content hosted on your social media pages, including video content, that you share on our website will no longer be limited to the audience of the original social media page and will be visible directly on our website on the specific page/point you shared it and may be displayed on the story feature of our page.

Sharing

Any content you upload to our website which is visible to any number of people can then be shared by them further propagating it to a wider audience.

Also, any communication or direct messages with buyers, sellers, service providers or other users of the website can be shared by the other party via screenshotting or screen capture thereby not remaining private anymore.

Copyright

We stake no claim on any content uploaded solely by our users. The copyright along with all other intellectual property rights shall belong to the original owner without any transfer to us by the virtue of uploading them to the website. It shall be your sole responsibility to ensure that you are authorized to share or upload any content that you upload and share on the website.

Tracking

Some of our emails may utilize a trackable clickthrough link to measure the effectiveness of our marketing strategies and consumer interests. If you prefer not to be tracked please do not click any links or pictures in these emails.

Disclaimer

Our website and all its services are available on an “as is” basis. We make no warranties that they will be accessible or available at all times or that the use of the website or related services will be error-free and/or uninterrupted.

All the information collected by us would be included in our transferrable assets if we were to get acquired by another entity and thus would be transferred to such entity. However, in such a case you can withdraw your consent for collection of your information and/or ask through the contact information provided herein to delete all previously stored information on you.

If you close your account we may still communicate to you some updates or offers unless you have unsubscribed from email communication from us. We may also still store some of your information after you have closed your account with us.

Your Rights

You can change some of your personal information on the website at any time by logging into your account and submitting the new information. This may include name, address, phone number, email, card or payment details etc.

Wherever the relevant legislation so provides:

  • You can write to us to inquire if any of your information is being stored with us.
  • You may also ask us the kind of information we are storing related to you, the purpose and use of such information, the security mechanisms to protect the information, any disclosures being made on the information, and if there exists any automated decision making regarding your information.
  • You can further request us to delete, transfer or modify your information and you can object to our usage and processing of the information if you think it is not for justified purposes.
  • You can object to, and opt-out of any direct marketing from us.

You can send all your complaints and queries to privacy@farmmeat2u.com or to the address given below to our data protection officer.

Governing law

This Privacy Policy is governed by the laws of Australia.

Contact Us

If you have any queries, complaints or requests regarding the handling, changing, or deletion of your data you can write to the Owner at:

[email]

[other contact details like address, phone etc.]

 

 

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